Shipping policy

Order Processing

At Casa Doro Coffee, all orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing time may extend up to 5 business days. Orders are not processed on weekends or public holidays.

Shipping Coverage

We offer worldwide shipping to most destinations. In rare cases where delivery is not available to a specific location, the order will be cancelled and fully refunded.

Delivery Time

Estimated delivery time after dispatch is typically 2–5 business days for domestic orders and 5–14 business days for international orders. Delivery times may vary due to customs clearance, courier delays, weather conditions, or local regulations.

Shipping Charges

Shipping costs are calculated at checkout based on destination, package weight, size, and selected delivery method. Any available shipping promotions or discounts will be displayed before payment.

Order Tracking

Once your order is shipped, a tracking number will be provided. Tracking information may take 24–48 hours to become active depending on the courier system.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are not included in product or shipping prices and are the responsibility of the customer. Casa Doro Coffee is not responsible for customs delays or additional charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. We are not liable for delays, lost packages, or additional costs resulting from incorrect or incomplete addresses.

Lost or Delayed Packages

If an order is significantly delayed beyond the estimated delivery timeframe, customers may reach out for assistance. We will coordinate with the courier service to help resolve the issue.